Home // F.A.Q.  

Answers to frequently asked questions (FAQ)

For technical support issues, please call
(3902) 22-30-25. Internal number 101

1. How to book a hotel room?

To book, simply fill out and submit  online-application or a request can be sent to the e-mail here, form, within 24 hours it will be handled by our administrators, who themselves will contact you to confirm your reservation. You can also book by phone (3902) 22-30-25 or send a request in any form by fax (3902) 22-23-24. In the case of non-cash payment, you must also send details on the application must be stamped and signed.

2. What documents are required for settlement?

Room are available free upon presentation of a passport, military ID, passport, seaman's passport or other identity document, drawn up in accordance with the laws of the Russian order.

3. If you are registering foreign nationals?

Yes. We register.

4. Is there a charge for early check-in?

In case of arrival to 12-00 (from 00-00 to 12-00 current day) payment for hourly rates.

5. How long do I cancel a reservation request?

Cancellation the booking in writing by fax or e-mail should be sent not less than:
- With an individual race - one day prior to arrival;
- For groups of 10 people - not less than 3 days;
- For groups over 20 people . - Not less than 10 days.

6. If I do not have time to go to the check-out time (12:00), but I have to pay?

When you leave after checkout time, the following billing:
- 12:00 to 18:00 - hourly pay;
- From 18:00 to 24:00 - 50% of the room;
- From 00:00 to 12:00 - 100% of the room.

7. Can you make an invoice?

Guests are given a strict form of reporting on a 3-D. (Order of the Ministry of Finance of 13.12.1993 № 121 "On approval of forms of documents of strict accountability"). according to the current legislation, VAT is selected in the account on a 3-D, is taken to be compensated, so the need for an invoice that is issued for the same purpose, no.

To get the invoice as a business representative, you must advance to warn the administrator. Invoice and a certificate issued by the administrator on the basis of the submitted details of the organization.

8. What types of payment do you accept?

- cash;

- clearing;

- account for payment cards (Visa, Master Card, Maestro, Diners Club)

9. How to make cashless?

1. You need to send and fax or e-mail request Hotels with the seal and signature of the head and the details of the company (the application form attached);

2. It is desirable to conclude the contract with the Hotel (in the contract for the provision of hotel services with the cost of booking the customer is not charged);

3. The administrator Hotels subject to availability invoice, send it to you by fax or e-mail;

4. Based on the invoice, we place the employee in your organization's Hotel (hotel accommodation is made of 100% advance payment, the basis for the placement - the cash flow at the expense of Hotels);

5. At the end of accounting period of stay Hotels sends an invoice and a report of completion to the postal address of the organization, and if necessary also send documents by fax.

10. What distinguishes the number of different cost categories and each other?

Area and comfort (the presence of upholstered furniture, bed size, design room, a set of cosmetic products, the availability of safe, konditsonera etc.) More information can be found here.

11. What includes a complete Room?

TV, cable TV, access to wi-fi Internet, refrigerator, telephone, classic bathroom, bath / shower, cosmetic set, set of towels. Wardrobe, desk, chair, mirror, bed, bedside tables, coffee table. This equipment is present in all rooms.

The apartments, suite, studios, superior rooms large double bed, a soft zone, a dressing table. The remaining rooms are single beds.

Apartments, suites and studios are equipped with built-in safes and air conditioning. In completing the superior rooms also include LCD TV, bathrobe and slippers, hairdryer and electric kettle.

The rooms Category III WC and shower is located on the floor, the room has a sink with hot and cold water.

12. Is it possible to use the Internet if I do not have a laptop?

Yes. Internet, you can use the business center on first floor. You have the job - a computer, webcam, speakers, printer, high-speed Internet.

13. How to call a number from a landline guest?

To call a number of cities: (3902) 22-70-96 , administrator and wait for a response call the room number with which to connect.

14. Can I clean the shoes in the hotel?

Machine for cleaning shoes is located in the lobby of the 1st floor. Shoeshine is free.

15. Can I leave the car at night in the parking lot near the hotel?

It is possible, but parking is not guarded.

16. Is there a hotel Wi-Fi?

There is. Zone of the network - all floors. For guest access to the network - for free.

17. Is the breakfast in the room?

 Breakfast in the room is not included, but the wishes of the guest can include breakfast in return for accommodation.

18. Where is the hotel for breakfast?

 The hotel offers breakfast in the two cafes to choose from 8-00 in the cafe "Abakan", located opposite the hotel and cafe "Iceberg", located on the first floor of the hotel from 8-00 on weekdays from 10.00 am on weekends and holidays.

It is possible to order room service.

19. Upon arrival in twelve hours or a few hours be charged as?

 Minimum wage for a day, so in this case the payment will link charges for full day.

 20. How much is the cost of booking?

 Booking rooms is free of charge.

%%%%%%    %%%%%%    %%   %%%%%   

     %%        %% %%%%  %%       

%%%%%%    %%%%%%    %%  %%%%%%   

     %%  %%         %%  %%   %%  

%%%%%%    %%%%%%    %%   %%%%%